Refund policy

Returns
Due to the nature of our product, returns are NOT available.

Refunds (if applicable)

No refunds or cancelations are available after 24 hours. If your order has been shipping from our facility within these 24 hours, a refund/cancellation is no longer valid (learn more from our shipping policy). However, if your product shows damage or tear, we will replace your order at no charge if you provide an image/video for proof of your damaged order.

For additional questions, or to begin a refund ticket, please email us at hello@bitecone.com along with your order number & a reason for wanting a refund.