FAQ

General questions

Bitecone is all ice-cream ends you wouldn't share when you were a child in one single bag. It is the best part of the ice-cream as we all know !

Now. Seriously, you have to try it now.

Shipping + Delivery

At this time, you can't. The cost of sending one bag being quite high, it wouldn't be a good idea for both of us. Plus, you would finish it so fast you would need to re-order the very same day.

With the (very) hot summer season we experienced last year, we didn't have much of a melting issue be reported at all. All orders are usually shipped and delivered within 7 days to avoid melting as much as possible.

Generally, if you live in Europe you will receive your Bitecone within 7 business days of the date charged. If you live outside of Europe, please contact us to know the time it will take to get you your package.

On orders above 65€ in Europe, we do! Contact us at hello@bitecone.com to get the best shipping rate if you live outside of Europe.

Unfortunately, no you can't. Once your order has been fulfilled we cannot change your shipping address. Nor are we responsible for lost packages due to invalid shipping addresses.

Product

We’re so glad you asked. You can write an e-mail at wholesale@bitecone.com, we can’t wait to get in touch.

Sure ! And we hope you will. You can purchase any combination of chocolates (5 bags minimum per chocolate), and we will ship to you.

Ingredients

Yes, you will find wheat, milk and soya in your favorite bites.

We don't, however our cones can contains traces of nuts and peanuts.

No they don't.